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"Missing components"

Anthony Nov 06, 2015 02:58PM CST

When I download a music file for conversion, an error window pops up saying "Missing Components" telling me to re-install Adapter and allow all files to download.

I "re-installed" three times and receive the same message.

What is the work around ?

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Josh Nov 07, 2015 11:48AM CST Macroplant Agent

You most likely need to install FFmpeg manually. To find out, please open Windows Explorer, then navigate to your User folder and go here : AppData\Local\Adapter\ffmpeg and see if the ffmpeg application is in that ffmpeg folder. If you can’t find the folder or application, please install FFmpeg from this page:

http://ffmpeg.zeranoe.com/builds/

Then, try using Adapter again.

If you are still unable to use Adapter, please submit a support ticket HERE.

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